Hi, I'm
Shefali Mahajan
Business Analyst
5+
Years Of Experience
15+
Projects Completed
25+
Certifications
My Skill Set
I Provide Wide Range Of Skills
Business Process Optimization
Streamlining workflows and identifying process bottlenecks using data-backed analysis, enabling operational efficiency and measurable performance improvement.
Stakeholder Communication & Documentation
Collaborating across teams to elicit, define, and validate business requirements ensuring clear alignment between user needs and technical solutions.
Data Visualization & Reporting
Building Power BI and Tableau dashboards for KPI tracking and strategic decision support through real-time, interactive data insights.
Why Choose Me
My Experience Area
Experience
Jr. Business Analyst
Lokmanya Hospitals Pvt Ltd.
Skills Used
Conducted gap and trend analysis, introduced interactive dashboards, and reduced patient queue times by 30% through digital KIOSK system rollout.
Business Analyst
Suburban Diagnostics
Skills Used
Managed 90+ client accounts and 27 team members, improving data flow accuracy by 30% and operational efficiency by 22%.
Business Analyst
CrelioHealth Inc. (SaaS)
Skills Used
Improved client satisfaction by 23% through process automation and Jira migration, achieving a 25% improvement in ticketing and workflow tracking.
Business Analyst
PointClickCare
Skills Used
Collected 100+ business requirements and optimized reporting workflows by 20%, improving healthcare analytics accuracy and system compliance.
Customer Success Operations Specialist
iDeals
Skills Used
Built 10+ Gainsight dashboards and internal playbooks, improving workflow accuracy, alignment, and visibility across 5 cross-functional teams.
DEGREE
EDUCATION
Post Graduate Diploma: Business Analytics
2023-2024
Master of Business Administration: Finance & Healthcare
2018-2020
Clients Are Satisfied For Our Work, View Feedback
“Analytical and Solution-Oriented Professional”
Senior Manager
PointClickCare
“Exceptional at Bridging Business and Technology”
Project Director
iDeals